Losing access to the phone number on your Gmail account does not mean you are locked out for good. Google offers several other ways to prove the account is yours, such as a recovery email, a device you are already signed in on, or details about the account itself. Follow these seven steps in order, and try them from a device and place you normally use.
1. Start From a Familiar Device and Network
Google trusts the devices and locations you use often. Use the same computer, browser and Wi-Fi network you used when you last signed in successfully, and avoid VPNs and private windows. Then open the account recovery page by choosing Forgot password on the sign-in screen.
2. Enter Your Gmail Address
Type the full email address of the account you want to recover and click Next. Check the spelling carefully. If Google says it cannot find the account, see our guide on Couldn’t Find Your Google Account.
3. Enter the Last Password You Remember
Google may ask for a password you used before. Enter the most recent one you can remember, even if it is old. If you cannot recall any, choose Try another way to see the other options. Do not keep guessing, since repeated failures can slow recovery.
4. Use Your Recovery Email
If you added a recovery email, Google can send a code to it. Choose that option, open the other inbox, and copy the six-digit code into the recovery page. If the code does not arrive, check the spam folder and wait a minute before requesting another one. If codes keep failing, read Gmail Verification Code Not Working.
5. Approve a Prompt on a Signed-In Device
If you are still signed in to Gmail on another phone or tablet, Google may send a prompt to that device. Unlock it and tap Yes, it’s me when asked. This is often the fastest way to recover an account without a phone number.
6. Answer Questions About Your Account
If those options are unavailable, Google may ask for details such as when you created the account. Answer as many questions as you can, as accurately as you can. If you are unsure, give your best estimate instead of leaving the question blank.
7. Create a New Password and Update Your Recovery Info
Once Google verifies you, create a new password that is long and unique. Then open your Google Account security settings and add a new recovery phone number and email. Turn on 2-Step Verification so this does not happen again, and save your backup codes. Our guide on setting up 2-Step Verification walks you through it.
If Recovery Does Not Work
If Google cannot verify you, wait a day and try again from a familiar device. Use the same details each time, and avoid making many attempts in a row. If you only need to change a forgotten password and still have your phone, read our Gmail password reset guide.